Blackfriars St - Carlisle

Blackfriars St Car Park is an 85-space site in Carlisle that wanted to modernise how drivers pay, without removing existing payment options. The goal was to improve convenience for drivers while keeping the setup flexible and familiar.

By introducing ParkPayStay alongside traditional pay and display machines, the car park was able to offer multiple ways to pay, giving drivers choice while reducing reliance on machines.

The Challenge

Not all drivers want to use the same payment method. Some prefer machines, while others expect to pay quickly on their phone. Relying on a single option can lead to frustration, missed payments, and unnecessary complaints.

The operator needed a solution that worked alongside existing machines, without disruption or complex changes.

The Solution

ParkPayStay was added as a cashless payment option using clear QR code signage. Drivers who wanted a faster, app-free option could scan, pay online, and park in seconds, while pay and display machines remained available for those who preferred them.

The operator gained access to live transaction data through the ParkPayStay dashboard, improving visibility and control without removing any existing systems.

The Result

Drivers now have more choice in how they pay, leading to a smoother parking experience. Payments through ParkPayStay are fast and simple, reducing friction for drivers who want to pay on their phone.

For the operator, the site benefits from modern cashless payments, real-time reporting, and improved flexibility, all without the cost or risk of replacing machines.

‍